What To Search For in an IT Support Partner.

Comments Off on What To Search For in an IT Support Partner. 30 June 2011

Computer networks and email services can play a large part in how productive your business is and how reliable your clients see you to be. For larger companies, drop in to the mix an on-site business server, VOIP telephony systems or automated back-ups then your choice of IT partner becomes a fundamental factor in keeping yourself in business.

Modern businesses rely on IT for nearly every aspect of their day-to-day running. Networks facilitate services and operations, email and phone systems link businesses to their customers, any disturbance to any element of this structure can result in productivity grinding to a stand still.

Selecting the correct IT support company for your business is not straight forward and many major factors should be taken in to account. Below are a few significant factors to look at carefully before selecting your IT partner.


It is a simple fact that things go wrong. No matter how well you have maintained your hardware or how up-to-date your software is, there is always the chance that a part of your network or communications will fail. Whether it be a hardware issue or just simple human error, how your IT support company responds to emergencies should be a essential aspect of your partner selection. It is crucial that your IT support company can react quickly and effectively to any issues in the event of an emergency. This may well be the significant difference between a major problem to your business and a small inconvenience that your clients may not even notice.

How your IT support partner deals with your major emergency issues separates the good IT support providers from the bad ones.

Level of Service

Hopefully your IT support company responding to emergencies is not a service that you will use very regularly, it is more likely that the everyday service you experience from them will be an indicator of how highly you rate their support. Don’t be undersold here. A good IT support company will offer you with services beyond just reacting to your minor support issues. Your partner should be able to offer training for you and your staff, ensuring that you are using your systems, correctly, effectively and to their full capabilities. They ought also be able to offer sound advice on areas where your business IT infrastructure can be streamlined or improved and how it can be developed in the future.


Don’t just judge an IT company on how they suit your business right now. electing an IT company that can adapt it’s services to accommodate your needs as your business evolves is an significant consideration to take in to account. Building a good working relationship with your IT support partner is essential to ensuring that you don’t need to chop and change IT companies.


There are new IT companies springing up all the time but you may have no way of checking their reliability. IT support companies that fail to deliver when things go wrong don’t tend to last too long but the unfortunate truth is that these people more often than not just start up a new IT support business and continue to give the same poor levels of response and service. Look in to the history of a number of IT support companies before making your selection, read testimonials and online reviews and if possible speak to their present clients. Experience of dealing with IT issues and getting systems back on track with minimal interruption is a factor that shouldn’t be overlooked.


The cheapest option isn’t always the best value. It is always tempting to go for the cheaper option and some times this is ok but make sure that the services that you will receive cover all of your IT requirements. Don’t just assume that because you have found an IT company offering the services your require within your budget that you can’t do better. Always compare several IT companies, like for like. Remember that cheap doesn’t always mean value for money.

Essential Business Technologies is an IT support London company with a 20 year history of providing exceptional IT services to a diverse range of businesses. We make technology a power tool that increases your company’s profitability, productivity and operations. IT Services London.

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